UPDATE 2: Another fix. Another non-starter. They're on Pacific Time, so I don't expect to hear from them again until this evening, but if the third time's a bust, it's either a refund or I'm on the phone to the credit people to do a chargeback. We're now approaching the point where the amount of time I've wasted f*cking about with this cancels out the discount in lost working hours.
Balls.
Jim