We've had a delivery of DVDs go missing.
Our client commissioned us to do the whole package. They sent us an ISO, we did the artwork then sub-contracted the manufacture and print to a DVD-pressing plant - all with the client's knowledge.
The plant then sub-contracted delivery to the courier. We have proof from the courier that the goods were signed for at the designated address, but the client says they are not there, and that there is no-one there by the name of the signatory.
Who is responsible for this? Me, the DVD manufacturers, the courier or the client?
M@